user group


Urban Systems & Environments Research Group is a worker-owned cooperative run by a committed group of scientists, designers, geographers, engineers, and IT specialists. Our combined expertise enables the delivery of a range of professional services regarding complex geospatial data collection and their utilization, as well as the design and development of bespoke digital platforms and related data visualization tools. We work with a wide variety of organizations and research partners across various operational scales to develop thoughtful software, IT infrastructure, and related digital strategies.


As an independent cooperative, our aim is to take on challenging, urgent projects with clients who understand that collaboration is a critical aspect of software and IT development.

We believe that technological transformations afford organizations the chance to re-think processes, policies, and objectives; to this end, we have developed a co-research methodology that allows us to work closely and adaptively with organizations as they upgrade their technical systems or co-design new tools to address emerging challenges.

Whether we are working with NGOs or government agencies, public or private institutions, or any of our other clients from arts organizations, technology watchdog groups, or international humanitarian programs, our most successful projects are guided by a collaborative methodology that allows for a dynamic design process and the multi-step reasoning it requires.

  • Development & Testing

    The design, development, and testing of successful and sustainable tools, software systems, or IT infrastructure takes focus and attention. We believe in a process of iterative design and development that uses institutional ethnography as a way to clarify objectives and leverage organization strengths toward building better digital infrastructure.

    When we build complex tools for challenging problems, we can’t entirely predict how their use will reveal new insights or concerns to our clients. Being open to these ideas in-the-making requires an adaptive process of development and testing that leaves room for unanticipated opportunities that can make our tools even more effective and empowering.

    Because we recognize that products are best refined and improved through a considered engagement with their users, we test systems together with clients and take a slow software approach that views technology as one unique component within social, institutional, or community-based processes of transformation.

  • Deployment & Integration

    Designing and developing new digital tools and platforms is only the first part of the process; how they are deployed and integrated within institutions to meet existing protocols or adapted to suit emerging organizational needs is an ongoing process. Because of this, we emphasize the importance of strategic design thinking that goes beyond the technical products we make. We are committed to thinking with clients through the equally important questions of socializing new tools, encouraging adoption among users, creating and sustaining software maintenance protocols, and harnessing the power of user feedback to shape new versions or upgrades.

  • Training & Maintenance

    With new tools and platforms come new opportunities, but only if they are well understood. In order to ensure that all users knowing how to get the most out of our systems, we also develop training modules and provide ongoing maintenance support when it is required. By participating in these activities, we can also assess the efficacy of our tools, propose adaptations, and support the ongoing process of institutional transformation. For these reasons, training and maintenance are vital components of our design research process.

  • Grants & Collaboration

    We have experience working in academia, the private sector, and with a wide range of international organizations; if you are applying for research funding and need technical support, a technical lead/collaborator, or design and development support, please reach out to us—we’re always open to meaningful new collaborations.


Our team provides a range of expertise and services, including:

  • Geospatial Data Collection

    Coordinating the collection of geospatial data from complex urban environments regarding resident activities, environmental transformations, or infrastructure performance

  • Geospatial Platform Development

    Designing and developing new platforms for the use existing geospatial data

  • Crowdsourcing Platform Development

    Designing and developing platforms for crowdsourcing information as part of public campaigns or urban cooperation efforts

  • Location-based Alerts & Services

    Developing bespoke alerts or notification processes based on existing data, and designing and developing data collection to initiate alerts or early warning systems

  • Aero-spatial Data Collection

    Coordinating the collection and processing of aerospatial data with unmanned aerial vehicles

  • Institutional Ethnography

    Co-researching technical needs with organizations or institutions preparing to invest in digital infrastructure, as well as ongoing co-research with collaborators regarding tools in-the-making as a part of design and development

  • Economic Assessments

    Coordinating economic assessments of infrastructure or other urban projects, or developing analytic tools for assessing the projective value of digital infrastructure investments

  • Technical Performance Evaluations

    Coordinating data collection to evaluate the performance of technical urban systems

  • Technical Assistance & Recommendations

    Designing and developing protocols for the usage and maintenance of digital infrastructure, coordinating technical reviews and preparing technical procurement packages, developing recommendations or reviews for digital infrastructure procurement


User Group Inc. LLP is a worker-owned cooperative for software research & development based in London, UK

Get in touch!

info@usergroupcoop.com71-75 Shelton Street Covent Garden WC2H 9JQ London, UK

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